Terms of Service

Updated: 2026-09-13

1. About this document

These Terms are an agreement between you (the “Customer”) and Natalija Kozarová, Počátecká 1032/6, 140 00 Praha, Česká republika, IČO 13999290 (“we”, the “Provider”) on the use of SENIVI: the web app, the mobile app and the online booking widget.

You accept these Terms by ticking the box when creating an account. The Privacy Policy forms an integral part of them.

If you do not agree with any provision, do not create an account and do not use the service.

2. Who the service is for

The service is intended for businesses and self-employed professionals who schedule client appointments. The agreement is concluded within the Customer’s business activity, so it is not a consumer contract and consumer protection rules (including the 14-day right of withdrawal) do not apply.

Only an adult with legal capacity may create an account.

3. Your account

You provide accurate details at registration and keep them up to date.

You are responsible for keeping your password safe and for everything done under your account, including actions of the staff you invite. Roles and permissions are assigned by you.

If you suspect your access has been compromised, write to help@senivi.com and we will help you terminate active sessions.

4. Plans and payment

Available features depend on the plan. The current plan is shown in the app.

Payment and invoicing happen outside the app: the plan is changed on request and we then issue an invoice. Prices are communicated before any paid plan is agreed.

Taxes apply under the law of the Provider’s and the Customer’s country. If the Customer is VAT-registered in another EU member state, the reverse charge mechanism applies.

If an invoice remains unpaid, we may restrict access to paid features after notifying you by email.

5. Acceptable use

When using the service, you will not:

We do not review the content of your data in normal operation, but we reserve the right to act on a substantiated complaint or an order from a competent authority.

6. Your data stays yours

The data you enter — clients, appointments, payments, settings — remains yours. We do not use it for our own purposes, do not sell it and do not pass it to third parties other than the sub-processors listed below and where required by law.

You can export your data at any time from the import and export section.

7. Processing of personal data (Article 28 GDPR agreement)

This section constitutes the data processing agreement between the parties. No separate document needs to be signed.

Roles. For the salon’s client data the Customer is the controller: it decides whose data and what data to enter. We act as processor on the Customer’s behalf. For the account data of the Customer and its staff, we are the controller.

Subject matter and duration. Processing lasts as long as the Customer’s account exists and ends when it is deleted.

Nature and purpose. Storing, organising, displaying and transmitting data as needed to manage appointments, send confirmations and reminders, record payments and produce reports.

Categories of data: name, contact details, preferred language, date of birth and gender (if the Customer fills them in), social media handle, photo, notes and tags, visit and payment history. Categories of data subjects: the Customer’s clients and staff.

Instructions. We process data only on the Customer’s documented instructions, which are these Terms and the Customer’s actions in the app. If law requires us to process data otherwise, we will inform the Customer before processing unless that law forbids it.

Confidentiality. Access is limited to persons bound by confidentiality and only to the extent needed to support and operate the service.

Security. We apply technical and organisational measures under Article 32 GDPR: encrypted connections, database-level isolation between businesses, passwords stored only as hashes, daily backups and restricted server access.

The Customer gives general authorisation for the use of sub-processors. We will announce any addition or replacement at least 30 days in advance; if the Customer has a reasonable objection, it may terminate the agreement before the change takes effect.

Assistance. We assist the Customer in responding to data subject requests and in meeting its obligations under Articles 32–36 GDPR. We notify the Customer of a personal data breach without undue delay after becoming aware of it.

Return and deletion. After termination, data is deleted within 30 days. Until then the Customer may export a copy or ask us to restore access.

Audits. On a substantiated request we provide the information needed to demonstrate compliance with this section and contribute to audits conducted by the Customer or an auditor it mandates, within reasonable limits and without compromising other customers’ data.

Transfers outside the EEA. Servers, databases and backups are located in the EU. The exception is push notification delivery, which goes through Apple and Google on the basis of the EU Standard Contractual Clauses.

8. Availability and support

We aim for uninterrupted operation but do not guarantee a specific availability percentage: there is no separate service level agreement.

Planned maintenance is normally carried out at night; we announce longer windows in advance.

Support is provided by email at help@senivi.com on business days.

We may change the set of features. We will give advance notice before removing a significant one.

9. Liability

The service is provided “as is”. We do not warrant that it will meet every expectation or operate without interruptions or errors.

We are not liable for lost profit, reputational harm or other indirect damage, nor for the consequences of the Customer’s own actions: incorrectly entered data, access granted to staff, or a lost password.

Our aggregate liability for any claims is limited to the amount paid by the Customer in the twelve months preceding the event.

These limitations do not apply where the law does not allow them, in particular in cases of intent or gross negligence and damage to life or health.

10. Termination

The Customer may stop using the service at any time by deleting the account in the app (Settings → Delete account).

We may terminate the agreement for a material breach of these Terms after notice and a reasonable period to remedy it, except where the breach threatens the security of the service or of other customers’ data.

After termination access ends and data is deleted within the period stated in section 7.

11. Changes to these Terms

We may amend these Terms. We will announce material changes at least 14 days in advance, in the app or by email.

Continuing to use the service after the changes take effect means accepting them. If you disagree, stop using the service before that date.

12. Governing law and disputes

These Terms are governed by the law of the Czech Republic.

The parties will attempt to resolve any dispute by negotiation. Failing that, the dispute is decided by the court of the Provider’s registered seat.

This document exists in Czech, Ukrainian, English and Russian. In case of discrepancy, the Czech version prevails.

13. Contact

Natalija Kozarová, Počátecká 1032/6, 140 00 Praha, Česká republika, IČO 13999290.

Email for any question, including data protection: help@senivi.com.